Terms and Conditions
1. Identification and Contact Details
Business name: Ing. Branislav Németh – Generaltrade
Company ID: 51487446
Registered address / place of business: Armádna 777/4, 911 01 Trenčín, Slovak Republic
Email: postmaster@generaltrade.sk
Phone: +421903760844
Contact form: here
Website: www.generaltrade.shop
Supervisory authority: Slovak Trade Inspection
The operator of this online store is Ing. Branislav Németh – Generaltrade, Company ID 51487446, with its registered address at Armádna 777/4, 911 01 Trenčín, Slovak Republic. Contact email: postmaster@generaltrade.sk. Contact phone:+421903760844.
2. Terms and Conditions
2.1 Introductory Provisions
These terms and conditions govern the rights and obligations between the seller, Ing. Branislav Németh – Generaltrade, Company ID 51487446, with its registered address at Armádna 777/4, 911 01 Trenčín, Slovak Republic (hereinafter the “Seller”), and the buyer when purchasing goods through the online store operated on the Seller’s website.
The buyer is either a consumer or a business customer. A consumer is a natural person who, when concluding and performing a consumer contract, does not act within the scope of their business activity or profession.
2.2 Order and Conclusion of the Contract
The proposal to conclude a purchase contract is the submission of the order by the buyer through the e-shop order form.
The purchase contract is concluded at the moment the order is confirmed by the Seller.
Before submitting the order, the buyer has the opportunity to check and change the entered data.
Product prices are stated including VAT, if applicable, and excluding shipping costs unless expressly stated otherwise.darkopavic
2.3 Product Information and Availability
The Seller states the main characteristics of the goods, the price, any variants, and the estimated production and delivery time.
For goods manufactured on demand, the delivery period may be longer due to individualized production.
Product images on the website are illustrative; minor differences in color or print placement may not constitute a defect if they do not prevent the ordinary use of the product.
2.4 Print-on-Demand and Fulfillment via Printful
Some products offered in the e-shop are manufactured and logistically fulfilled through the contractual partner Printful in a print-on-demand model, meaning only after the order has been received.printful+1
The buyer enters into the purchase contract exclusively with the Seller. Printful does not act towards the buyer as the seller.
The Seller is responsible for customer communication, handling complaints, refunds, and fulfilling legal obligations towards the consumer.europa+1
2.5 Payment Terms
The buyer may pay the purchase price and any delivery-related costs using the methods listed in the e-shop.
Depending on the chosen payment method, the order may become payable immediately after submission.
The tax document will be sent to the buyer electronically unless legal regulations require otherwise.
2.6 Delivery Terms
The Seller shall deliver the goods to the address specified by the buyer in the order.
The estimated production and dispatch time is stated with the product or during the checkout process.
If the goods are made to order, the buyer acknowledges that the delivery period consists of the production time and the shipping time.printful+1
Shipping costs are shown before the order is finally submitted.
2.7 Consumer Withdrawal from the Contract
In the case of a distance contract, the consumer has the right to withdraw from the contract within 14 days from receipt of the goods without stating a reason, unless a legal exception applies.europa
The right of withdrawal may not apply to goods made according to the consumer’s specific requirements, custom-made goods, or goods clearly personalized for one consumer, if the conditions for the legal exception are met.garrigues
If an exception to the right of withdrawal applies to the ordered goods, this information will be provided with the product or at the latest before the order is submitted.
From 19 June 2026, a Slovak e-shop must provide a function through which a consumer can submit a withdrawal directly online; a PDF form or an email address alone is no longer sufficient.ui42+1
2.8 Online Withdrawal Form
You may also withdraw from the contract directly online using the form “Withdraw from the contract here”.
WITHDRAWAL FORM
(fill in and send this form only if you wish to withdraw from the contract)
Whom:
Seller:
Address of seller:
E-shop of the seller:
E-mail of the seller:
Ing.Branislav Németh-Generaltrade
Armádna777/4,91101,Trenčín
I hereby announce that I withdraw from the contract for the following goods / for the provision of the following
services*:
* Delete as appropriate
Order number:
Order date / date of receipt:
You don't have to fill in, but it will speed up the equipment
Name and surname of the consumer:
ddress of consumer:
Consumer's e-mail address:
You don't have to fill in, but it will speed up the equipment
I request a refund to the bank account number (IBAN):
Signature:
(only if you are submitting this form in paper form)
Date:
Instruction: According to Act no. 102/2014 Coll. you have the right to withdraw from a distance contract without giving any reason within 14 days of receipt of the goods / conclusion of a service contract / conclusion of a contract for the provision of electronic content not supplied on a tangible medium. Send us the completed form by post, e-mail or deliver it personally to the above address. After withdrawing from the contract, we will refund all payments you have made in connection with the conclusion of the contract, i.e. the purchase price of the goods, including the costs of their delivery to you. This does not apply to additional costs if you have chosen a different type of delivery than the cheapest standard delivery method we offer. Payments will be returned to you without undue delay, no later than 14 days from the day on which we receive your notice of withdrawal from this contract. The refund will be made to the account number you provided in this form.
2.9 Return of Goods after Withdrawal
The consumer is obliged to send back or hand over the goods to the Seller no later than 14 days from withdrawal, unless the Seller offers to collect them.europa
The Seller shall reimburse the consumer for all payments to the extent required by law after the legal conditions are met.europa
The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.europa
2.10 Complaints and Liability for Defects
The Seller is liable for defects existing at the time of receipt and for defects occurring during the statutory liability period.slovensko+1
The buyer may submit a complaint by email or in writing using the Seller’s contact details.
In the complaint, it is advisable to state the order number, a description of the defect, and to attach photo documentation.
For products manufactured through Printful, the Seller may request photos of the defect for the purpose of assessing the claim and communicating with the manufacturing partner.printful
2.11 Alternative Dispute Resolution
The consumer has the right to contact the Seller with a request for remedy if they are not satisfied with the way the complaint was handled or if they believe that the Seller has violated their rights. If the Seller responds negatively to this request or does not respond within 30 days, the consumer may submit a proposal for alternative dispute resolution to the relevant alternative dispute resolution entity.
2.12 Final Provisions
These terms and conditions become effective on the date of publication on the Seller’s website.
The Seller reserves the right to amend these terms and conditions; the version effective at the time the order was submitted shall apply to the contractual relationship.
3. Complaint Procedure
3.1 Submission of a Complaint
The buyer may submit a complaint without undue delay after discovering the defect by email to the Seller or in writing to the registered address. It is recommended to provide the first and last name, order number, description of the defect, and photo documentation.
3.2 Handling of Complaints
The Seller shall confirm receipt of the complaint and process it within the period arising from the applicable legal regulations. The method of complaint handling depends on the nature of the defect and the consumer’s legal rights; it may include repair, replacement, an appropriate discount, or a refund of the purchase price.slovensko+1
3.3 Specifics for Printful Products
In the case of a misprinted, damaged, or defective product, the complaint should be reported as soon as possible and accompanied by photo documentation. Printful states that claims for damaged, misprinted, or defective products should be submitted within 30 days of delivery, so prompt reporting of defects is important also for internal handling between the Seller and the supplier.printful
3.4 Sample Short Notice for the Website
If you received a damaged, defective, or incorrect product, contact us without undue delay at add email and attach photos of the defect. The complaint will be handled in accordance with applicable legal regulations.
4. Privacy Policy
4.1 Data Controller
The controller of personal data is Ing. Branislav Németh – Generaltrade, Company ID 51487446, with its registered address at Armádna 777/4, 911 01 Trenčín, Slovak Republic.
4.2 Scope of Processed Data
The Seller may process in particular the following personal data:
first and last name,
billing and delivery address,
email address,
phone number,
order and payment data,
customer communication,
technical data on website use in the scope of cookies and analytics, if used.
4.3 Purpose and Legal Basis of Processing
Personal data is processed mainly for the following purposes:
conclusion and performance of the purchase contract,
processing of the order, delivery, complaint, and withdrawal from the contract,
compliance with legal obligations in accounting, tax, and consumer protection,
marketing communication where consent has been granted.
4.4 Data Recipients
Personal data may be provided only to the necessary extent to the following categories of recipients:
payment service providers,
courier and logistics companies,
accounting and tax service providers,
providers of hosting, e-commerce solutions, and technical support,
contractual manufacturing and logistics partner Printful for made-to-order purchases.printful+1
4.5 Retention Period
Personal data is retained for the duration of the contractual relationship and afterwards for the periods required by specific legal regulations or for the period necessary to protect the controller’s legal claims.
4.6 Rights of the Data Subject
The data subject has the right to request access to personal data, correction, deletion, restriction of processing, the right to object to processing, and the right to data portability, provided the legal conditions are met.
4.7 Contact for Personal Data Protection
Requests regarding personal data protection may be sent to the email address: add email.
5. Shipping and Delivery
Text for publication:
Products in our e-shop are in many cases manufactured only after the order has been placed. For this reason, the total delivery time consists of the production time and the shipping time. The current estimated delivery time is stated with the product or during the checkout process.printful+1
Orders may be dispatched from different production or logistics centers depending on the product type and delivery destination.printful
6. Returns and Withdrawal from the Contract – Short Page
Text for publication:
If you are a consumer, for most distance purchases you have the right to withdraw from the contract within 14 days of receiving the goods without stating a reason.europa
This right may not apply to goods made according to your special requirements, custom-made goods, or goods clearly tailored for a specific customer, if the legal conditions for the exception are met.garrigues
You may also submit the withdrawal from the contract online through the function made available directly on our website.ui42+1
7. Cookie Banner and Short Cookie Policy
Short text:
This website uses technical cookies necessary for its operation. With the visitor’s consent, analytical or marketing cookies may also be used. Details about the use of cookies are provided in the privacy policy.
8. Footer Texts
Recommended footer content:
Operator: Ing. Branislav Németh – Generaltrade
Company ID: 51487446
Registered address: Armádna 777/4, 911 01 Trenčín
Contact: add email, add phone
Links: Terms and Conditions, Complaint Procedure, Privacy Policy, Shipping and Delivery, Returns
9. What Still Needs to Be Added Before Publication
Before publication, the following details need to be added:
contact email,
phone number,
e-shop URL,
registration information, if the operator wishes to publish it,
information on whether the business is a VAT payer,
specific payment methods,
exact shipping prices,
the URL of the online withdrawal form,
the address or process for returning parcels,
if applicable, a separate consent mechanism for the newsletter.
10. Recommendation for Legal Review
These texts are prepared as a practical basis for publication on the e-shop and are based on general consumer sales rules, information on the EU right of withdrawal, and the specifics of the Printful model.europa+3
Before publication, it is advisable to carry out a legal review of the final version, especially if the e-shop sells to multiple EU countries, uses personalized products, or has specific tax and complaint-handling processes.
Operator: Ing. Branislav Németh – Generaltrade
Company ID: 51487446
Registered address: Armádna 777/4, 911 01 Trenčín,Slovakia